Shipping policy

At Natural Nest, we are committed to delivering your bird nest products safely and efficiently. Please review our shipping policy for details on our shipping procedures.

Shipping Locations

  • We currently ship worldwide. Shipping costs and delivery times will vary depending on the destination country.

Processing Time

  • All orders are processed within 1-2 business days of receiving the order.
  • Orders are not processed or shipped on weekends or public holidays.
  • In the event of high order volumes, there may be slight delays. We will notify you via email if your shipment will be delayed.

Shipping Rates and Delivery Times

  1. Domestic Shipping (Within [Your Country]):

    • Standard Shipping: [X] business days.
    • Express Shipping: [X] business days.
    • Shipping rates will be calculated at checkout based on your location and the shipping method selected.

  2. International Shipping:

    • Standard International Shipping: [X-Y] business days depending on the destination.
    • Shipping rates will vary based on location and will be displayed at checkout.

Please note: Delivery times may be affected by customs clearance, holidays, or unforeseen circumstances.

Order Tracking

  • Once your order is shipped, you will receive a shipment confirmation email with a tracking number to monitor your package’s progress.
  • You can track your order using the link provided in the email or through our website.

Customs, Duties, and Taxes

  • Natural Nest is not responsible for any customs and import taxes that may apply. All customs, duties, and taxes are the responsibility of the customer.
  • Please check with your local customs office for information on any additional charges before placing your order.

Missing or Lost Packages

  • If your order has not arrived within the estimated delivery time, please contact us at [email address].
  • If a package is confirmed lost, we will issue a replacement or refund, depending on availability.

Damaged Items During Shipping

  • If your package arrives damaged, please take photos of the damaged packaging and product and contact us within 48 hours of receipt to arrange a replacement.

Contact Us

For any questions or concerns about your order, please reach out to our support team