Shipping Policy
Standard delivery for US
2-3 business days
Overseas delivery (outside US)
5-7 business days
Please Note:
This is only a general guideline for our processing times. Processing begins only when successful payment has been applied to the order. Denied credit card authorizations and mailed payments will delay processing start times.
Average transit times are based on orders shipping to addresses in the Continental United States.
Shipping Rates
Shipping rates are FREE, except for domestic China where a payment is required.
TRACKING YOUR ORDER
You can quickly check the status of a current order with your order number and email address. As soon as your product ships, we'll send you a confirmation email that includes a tracking number. Please note, tracking is not provided for international standard shipments.
FAQS
Is my package insured?
Naturalnest.com guarantees your satisfaction, and we will give you a refund or a replacement for purchased items you are not satisfied with. In the remote event that your package is lost or damaged upon arrival, please contact natglob24@gmail.com.
What happens if only a portion of my order is not available?
If a temporary out of stock item prevents the available items on your order from shipping as expected, you may specifically request that the available items be shipped separately.
Can I ship to a P.O. box?
Yes, within certain guidelines. The USPS delivers packages 11" x 14" and smaller to a P.O. box. Larger items must be shipped to a street address.
Refund Policy
We are committed to ensuring our customers are completely satisfied with their purchases. If for any reason your order does not meet your expectations, please review our refund guidelines below.
Eligibility for a Full Refund
- Damaged Upon Arrival: If your order arrives damaged, please provide clear photographic evidence, and we will process a full refund.
- Non-arrival: If your order does not arrive, please notify us within a reasonable timeframe, and after confirming with our shipping partners, we will provide a full refund.
- Condition that Visibly Alters the Original Content: If the product you receive has a condition that visibly alters the original content of the edible bird's nest, please provide clear photographic evidence, and we will initiate a full refund.
How to Request a Refund
- Contact Us: Send an email to natglob24@gmail.com with your order number, details of the issue, and any relevant photos.
- Review: Our team will review your refund request promptly.
- Refund Authorization: Once your refund is authorized, it will be processed, and a credit will automatically be applied to your original method of payment.
Note: Refund requests must be made within 30 days of the delivery date with clear photographic or presentable evidence
Quality Assurance
At Natural Nest , we are committed to excellence. Our products undergo rigorous quality control checks to ensure they meet the highest industry standards. From the initial design phase to the final delivery, every step is Meticulously inspected and delicately prepared.
Furthermore, our products have been Washed and cleansed to exceed cleanliness levels multiple times that of the standard industry benchmarks.
If, for any reason, our product does not meet your expectations, please reach out to us immediately. We will address your concerns promptly and take necessary actions to rectify the situation. Your trust is paramount to us, and we pledge to uphold as our MISSION and VISION.
Trust in Natural Nest with confidence, knowing that quality is not just our promise—it's our Mission.
